Answers to the questions practices ask most often when evaluating a revenue cycle partner. If you need a specific answer for your specialty or payer mix, contact our team.
Do I have to use your software?
No. Total RCM Solutions® works inside your existing EHR and Practice Management System. We integrate with your current workflow so your providers, front desk, and billing staff do not have to change platforms or learn a proprietary system to work with us.
How do you keep my practice and patients’ information safe?
Protecting practice and patient information is part of how we operate, not a separate add-on. We handle protected health information using HIPAA-aligned processes, limit system access to authorized team members, and connect securely to your Practice Management System. We can execute a Business Associate Agreement and review our access, monitoring, and data-handling practices with you during onboarding.
How do you implement transparency and communication with your team?
You work with a dedicated team that reports on production, denials, AR, and collections. We build customized dashboards from your Practice Management System so you can see performance in real time, and we stay available for questions, status updates, and issue resolution. Clear ownership and regular reporting are how we keep your revenue cycle visible—not hidden in a black box.
Why should I outsource my billing?
Outsourcing billing gives you specialty-trained coding and RCM staff, consistent follow-up on claims and denials, and technology-supported quality control without the cost of building that bench in-house. Our team delivers greater than 99% accuracy across billing and RCM operations, reduces preventable denials, and keeps providers enrolled and authorized so reimbursement is not interrupted. That lets your clinicians focus on care while we protect cash flow.
Do you only serve St. Louis, or can you support practices nationwide?
We are St. Louis-based and support healthcare organizations nationwide. Independent practices and multi-location groups across the U.S. use the same coding, billing, AR, credentialing, and authorization processes.
What specialties do you support?
We support a wide range of specialties—including primary care, FQHC and RHC, cardiology, orthopedics, behavioral health, DME, and many others. See our full Specialties list, or ask us about yours.
Can you help with credentialing and prior authorizations?
Yes. We manage payer enrollment, CAQH, re-credentialing, insurance verification, and prior authorization so claims are not delayed by missing approvals or inactive enrollment. Learn more on our Credentialing and Authorization pages.
How do you reduce claim denials?
We start with accurate ICD-10, CPT, and HCPCS coding, front-end eligibility and authorization checks, and clean claim submission. When denials occur, we analyze coding and payer issues, appeal where appropriate, and use reporting to prevent the same errors from repeating.
How do we get started?
Call +1 (844) 731-6009 or email contact@totalrcmsolutions.com, or send a note through our Contact Us form. We will review your current billing setup, specialty, and goals and outline a practical onboarding plan.